Privacy Policy & Order Cancellation Terms
Effective Date: Updated for vivekgadgetsempire.com
1. Information We Collect
At Vivek Gadgets Empire (accessible from vivekgadgetsempire.com), preserving user privacy is fundamental. We collect personal details such as your Name, Phone Number, Email Address, and Shipping Address strictly for processing orders, managing customer support, and fulfilling delivery requests.
2. Technical Development & Operational Responsibility
Legal Notice regarding Technical Development: This website platform has been technical engineered and developed by Web Developer Uvais Khan (Contact: uvaisverse@gmail.com).
- The developer's role is strictly limited to technical development, code architecture, and software setup as per requirements provided by the store owner.
- 100% Operational & Legal Responsibility: All website content, product listings, pricing, inventories, user data handling, payments, sales, and order management are solely governed by and under the direct responsibility of the Business Owner, Vivek Kumar.
- The developer (Uvais Khan) holds zero financial, civil, criminal, or operational liability for store transactions, products sold, content uploaded, or disputes between buyers and the business owner.
3. Cancellation & Wallet Refund Policy
Please review our cancellation and refund guidelines carefully before placing an order:
- No Cash / Bank Account Refunds: We do NOT issue cash, bank transfer, UPI, or original payment method refunds for any completed or cancelled purchases.
- Pre-Dispatch Cancellation Only: An order can only be cancelled if it has NOT been dispatched yet and the store owner has enabled the cancellation option for that order.
- Wallet Credit Refund: Once a eligible pre-dispatch order is successfully cancelled, the refunded amount will be credited **strictly to your Store Wallet Balance** on vivekgadgetsempire.com. Wallet funds can be utilized for any future purchases on the website.
- Owner Authorization Control: Order cancellation availability remains strictly subject to system controls and owner approval status. Once an item is packed or handed over to courier partners, cancellation requests cannot be processed.
4. Security of Personal Data
We employ standard encryption protocols, secure server configurations, and password hashing mechanisms to protect user credentials and security PINs. Your personal information is never sold, leased, or rented to third-party marketing companies.
5. Cookies & Persistent Login
Our platform uses essential session tokens and cookies to maintain your active account login ("Remember Me" functionality) for a seamless shopping experience. You can clear browser cookies at any time from your device settings.
Store Ownership & Contact Information
Store Name: Vivek Gadgets Empire
Owner & Manager: Vivek Kumar
Offline Store Address: Gali Number 10, 30 Feet Rd, Johri Extension, Delhi, 110094
Official Website: vivekgadgetsempire.com
System Developer Contact: Uvais Khan (uvaisverse@gmail.com)